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This past weekend in Nashville I had a really young kid as my runner. I mean he was a fresh faced, skinny little dude who weighs as much as the crap he had to schlep for me during the game. I think the NFL has some “ball hair” rule on the books for sideline access but this kid got in anyway.

Turns out, he was one of the best runners I have had in ages! Seriously. He picked up on what we were doing, did everything I told him to do, didn’t bug me at all, and was polite as all get out. I felt compelled to tip the kid since he did such a good job. And just as I was beginning to lose hope.

How can someone who doesn’t communicate with his clients make a decent living as a freelance camera guy? That’s the question I’m asking myself after having a really odd experience with a guy I was trying to hire for a shoot in Dallas. This guy ignored every email and voicemail for an entire week after accepting an easy job. Then, the day before the shoot, he leaves a voicemail for me explaining that he has taken another job and has passed his responsibilities to another freelancer in the area. Nice.

And how’s this for a topper. On the voicemail message, he tells me the name of the replacement camera guy but he doesn’t leave me any contact information for him and he doesn’t answer my return call.

In the event that you’d like to hire this genius, his name is….well, I better not say. Actually, I’m glad it happened because the guy who replaced him was a real pro. Sometimes things work out.

Jeez, I wish America Airlines was the dominant carrier in Philly. Their checkin system and customer service in Nashville is the best I have encountered in many years. In fact, the Nashville Airport Marriott was exceptional as well. Maybe it’s the city. Too bad I’m not into the whole cowboy thing.

I usually have to check a bunch of equipment when I travel for work and it’s just a hellish nightmare with US Airways. I have to stand in long lines in order to get checked in and I’m never sure that my gear will get to my destination no matter how early I check in. They’ve taken bad service to another level. Yeah, I know, you just turned your first profit in a decade. Good for you. You still suck.

American on the other hand has a newfangled kiosk that allows me to check in and pay for extra gear using my credit card. There’s no waiting and I can even make seat changes and pay for upgrades in the same transaction. It’s truly a gift from the travel gods. As I write this I’m enjoying a $90 upgrade to first class. Thanks, American.