Nov
12
Jeez, I wish America Airlines was the dominant carrier in Philly. Their checkin system and customer service in Nashville is the best I have encountered in many years. In fact, the Nashville Airport Marriott was exceptional as well. Maybe it’s the city. Too bad I’m not into the whole cowboy thing.
I usually have to check a bunch of equipment when I travel for work and it’s just a hellish nightmare with US Airways. I have to stand in long lines in order to get checked in and I’m never sure that my gear will get to my destination no matter how early I check in. They’ve taken bad service to another level. Yeah, I know, you just turned your first profit in a decade. Good for you. You still suck.
American on the other hand has a newfangled kiosk that allows me to check in and pay for extra gear using my credit card. There’s no waiting and I can even make seat changes and pay for upgrades in the same transaction. It’s truly a gift from the travel gods. As I write this I’m enjoying a $90 upgrade to first class. Thanks, American.
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