Jun
13
Earthlink was once a very hip, forward-thinking company. Now they just blow. How insulting is it to call a customer service line and get that tired old locution about how they’re experiencing ungodly high call volume and you’ll have to wait on hold for a month before someone in India picks up the phone?
I first became an Earthlink customer when dialup was king - you know, way back in the 1990s. I’m well into my secod decade with these clowns and boy have I witnessed some changes.
These days I use Earthlink for DSL and it’s just ok. The customer service is tough. I just spoke with a nice lady in India who popped out a major Freudian slip. She asked if she could put me on hold for two months instead of two minutes. Oops!
When I told her that I need to have a lower monthly bill, she offered a free month of service as well as a revised monthly fee of $29.95. When I agreed, she changed the offer to $4 off for the next 5 months as well as the $29.95 monthly service fee. When I explained that her new offer would cost me $10 more, she offered to take $4 off for the next 8 months. Jeezus, she was all over the place.
I’m sot sure if it’s a linguistic thing or what but talking to these people can be a really strange experience. I give Earthlnk about another two years and I think they’ll be gone.
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